FAQs

Answers to all of the most common questions we get.

General Questions

What is SweepSpot AU?

SweepSpot is an online community offering benefits such as giveaways and events to our members.

Is this a scam?

While our membership benefits might seem too good to be true, SweepSpot is not a scam.

We are a registered Australian business with an ABN (78 743 223 667) and permit numbers for all of our draws. Here is a list of winners and proof of prize receipt: sweepspot.com.au/winners.

Do you accept PayPal as a form of payment?

We are always trying to make the checkout experience as easy as possible. We have recently introduced Apple Pay & Google Pay for express checkout.

Unfortunately, PayPal is not one of the payment gateways that we use at the moment however we are working on getting this added in the future.

Someone messaged me on social media saying I've won. What do I do?

The message you have received is from a fake/scam account. We never contact any of our winners on social media and we never ask our community for personal details via Instagram or Facebook.

We will only contact you via email if you have won, on our email address [email protected].

Please block and report the account that contacted you and do not click any links that they send you. For more info on scam accounts, checkout our blog post here.

How can I tell if a social media account is SweepSpot or a scammer?

Our official Instagram accounts are @motor_culture_australia and @carsandculture.au

The account is likely to be a scam if they are a private account, they have very few posts, they have requested to follow you or have very few likes on their posts.

Our Facebook account is a business page and therefore we cannot send friend requests. If you receive a friend request from a SweepSpot account, please block and report them. Find out more by checking out our blog post.

Draws / Giveaways

When do the draws take place?

All of our live draw videos start at 5:30pm (Melbourne Time).

Where can I watch the draws?

We stream all of the draws live on our Facebook page. You can like our Facebook page to ensure you never miss a live stream!

Who can enter?

You must be 18 or over to enter. Our draws are valid to all Australian states.

Where can I find my entry numbers?

You can find your entry numbers in your online account here. Once logged in you’ll see your entry numbers on your Account Dashboard.

Is this a raffle?

This is a promotional giveaway and NOT a raffle.

What are my chances of winning?

As we are conducting a trade promotional giveaway, we are not required to set a limit on the number of entrants. However we do cap each draw to give everyone the best chance of winning. You can find the entrant limit for each draw on their respective webpage.

Can I win multiple prizes?

No. After a name is drawn out for a prize, that name is placed back into the barrel for all subsequent prizes.

How can I find out who won?

We stream all of our draws live on our Facebook page, you can watch these at anytime. We also update our website with a list of winners here.

Sweepspot Pro Subscription

Is the Pro payment automatic?

Yes, your payment will be automatically debited from your card each month. You’ll get a confirmation email each time your payment is received with your receipt.

How do the accumulated entries work?

As a Pro member, the entries that you earn accumulate. For example, a Gold-level Pro member ($39.99/month) gets 2 entries each month.

So, in the first month of your membership, you receive 2 entries in every draw that we hold that month. Then, after your second payment, you will have 4 entries in every draw for that month. And then 6 entries after the third payment and so on…

To find out more about accumulating entries see our explainer page here.

Can I switch my subscription level without losing the entries I have accumulated?

Yes, you can! Please access your online account here.

Once logged in, please go to ‘Subscription’ –> ‘View’ –> ‘Upgrade or Downgrade’

This will update your subscription level for the next payment cycle.

Can I cancel my Pro subscription at any time? How do I cancel?

Yes, you can cancel your VIP subscription at any time. To cancel your Pro membership please log into your online account here. Go to ‘Subscription’ –> ‘View’ –> ‘Cancel’.

Please be very sure before cancelling as your accumulated entries will be reset to ZERO and you will be removed from all upcoming draws.

Which draws am I in?

As a VIP member you are automatically entered into EVERY draw that we hold. To see how many entries you have in each draw please log into your online account page.

We will notify you by email whenever a new draw is announced, and let you know how many entries you have accumulated.

My subscription payment failed. How do I pay for it now?

If your subscription fails, you’ll receive and email from us to let you know. We will then automatically try a few more times over the following week. If all of these fail, your account will be placed on a temporary hold.

To make a payment, you’ll need to access your online account. Once logged in, please go to ‘Orders’ and pay for the most recent order. This will reactivate your subscription and re-instate all of your accumulated entries.

How do I update my payment details?

You can update your payment details in your online account here. Please go to ‘Subscription’ –> ‘View’ –> ‘Change Payment’

How do I access the other member discounts?

The member discounts can be accessed through your online account. Once logged in, please go to ‘Membership’ –> ‘View’ –> ‘View’ Members Discount. We will also notify you by email whenever a new discount is announced.

Sweepspot Affiliates

How does the SweepSpot affiliate programme work?